1)   Easy-CSS 1.01
For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling.
customer, Technician, customer service, customer request, schedule, appointment, knowledge base, crm, contract, help desk,

 2)   i*write 3.2.0.1
i*write has been designed from the ground up as the journal writing tool for professionals. It runs on operating systems from Windows 98 to Windows XP and beyond and has very strong navigation capabilities and industrial-strength full-text search.
Journal, diary, logbook, continuous improvement, audit, business audit, management audit, interviewing techniques, knowledge base, personal archive,

 3)   KnowledgeBase Deluxe 2.5
KnowledgeBase software for Windows: database management system with ready to use KB database solutions.
knowledge, knowledgebase, knowledge base, support, issues, software,

 4)   VI Service Desk 2.1
VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more.
Lotus Notes Help Desk, Notes Help Desk, Lotus Notes, HelpDesk, Help Desk, Asset Management, Knowledge Base,

 5)   powerKNOW 1.2
Web-based Knowledge Management Solution to save and share knowledge.Create your Knowledge Base or Document Management System.It is very effective in managing different forms of existing Knowledge or creating & sharing new KnowHow in a structured way.
knowledge management, knowledge base, document management, knowledge retention, knowledge management solution, intranet, project management, project documentation, knowledge management system,

 6)   ManageEngine ServiceDesk Plus 5
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include software license tracking, contract management, purchase management and knowledge management functionalities.
Help Desk, Service Desk, Asset Management, Trouble Ticketing, Helpdesk Software, SLA Management, Contract Management, Purchase Order Management, Knowledge Base,

 7)   NewWayService 2.19
NewWayService is incontestably the complete software solution you need for your service management. Whatever your industry, NewWayService allows you to follow efficiently your service requests (work orders / Jobs) in an efficient way.
help desk, service, management, work orders, workorders, service calls, technicians, serial numbers, appels de service, newwayservice,

 8)   Auscomp IT Commander 5.1.13
Delivers comprehensive help desk, knowledge base, data, security, asset and cost management functionality to small and medium enterprises in an easy to use and cost efficient intranet application built from the ground-up on internet architecture.
help, desk, internet, intranet, support, IT, route, sms, article, knowledge base,

 9)   rapidHELP 2.1
rapidHELP - Your Trial Software for Call Centre, Helpdesk and Support
Service Desk, helpdesk, support, call, call center, ticket, service, helpdesk software, service software, callcenter,

 10)   MemoBase 4.2.0
MBase32 is an easy to use Personal Info Manager that will hold or link to any type of information and allows a simple or compound search on any word or character in any field. Any file can be attached to any record and opened by it's own program.
easy, database, freeform, search, PIM, SQL, email, knowledge base, share, organizer,

 11)   Radix 3.1
Radix enables you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Free for personal use.
Help Desk, Knowledge Base, Time Tracking, Contact Management, Appointment Scheduling, Expense Tracking, Client Invoicing, CRM, PIM,

 12)   powerDOCUMENTS 2.2
Complete Knowledge Management Solution for the small and medium size companies to build knowledge bases to document, manage, and retrieve valuable information.
knowledge management, knowledge base, document management, project management, project documentation, knowledge management system, knowledge retention,

 13)   DemoCharge 2004
Create animated emails, documents and Help files by replacing static screenshots with GIF animations recorded by capturing your desktop. Capture the live screen and generate multimedia demos in GIF format (Flash MX and Java Applet in Pro version).
demo, desktop, screen, capture, record, animate, animated, GIF, tutorial, presentation,